Mother and Daughter Helped

posted 2/1/24 -- A mother and daughter recently visiting LCCAA for the first time were grateful for the help they received from the Winter Crisis Program.

Carolina and Jamilette both recently lost their jobs and were requesting help for the first time.

“I really appreciate how you guys treat people with respect,” Carolina said. “I’ve noticed that since I came in. It’s our first time actually requesting assistance and you guys have been great. Thank you for everything you do for the community.”

Winter Crisis is available for residents living at or below 175% of the federal poverty level who are without heat or have received a disconnect notice. Residents may also be eligible if they have less than a 10-day supply of bulk fuel or need to pay to transfer service. Customers in the PIPP Program who are in default may also be eligible.

“I’m glad that we actually have a place where we can come to to ask for support and to ask for help,” Jamilette said.

If you receive a disconnect notice during a crisis period, make an appointment right away. If you make an appointment at least 48 hours before your scheduled disconnection AND you enter your utility account number, the utility will put a hold on the disconnect while you are waiting for your appointment. If you miss or reschedule your appointment, the hold is removed and you may lose service.

Appointments must be made online through the LCCAA website.

“We really feel like we make a difference every single day here in Energy Services,” said Advocate Xiomara Yochum, who assisted the two ladies. “We get to see our clients go from desperation to optimism and a sense of hope. We all work together to make sure our clients feel comfortable during the process of applying for services.”

Learn more and make your appointment.