Energy Services

Short Description

LCCAA operates a variety of programs designed to help with your utility bill. Some programs require appointments with us, some require applications with the State of Ohio. Learn more in our Guide to Energy Services - UPDATED FOR WINTER 2023.

Haga clic aquí para ver la Guía de servicios de energía en español.



Regular Services

Home Energy Assistance Program Annual Benefit - July 1 to May 15

PIPP Program Affordable Payment Plan

PIPP Annual Income Reverification


How to Apply for Regular Services

It is really true! You no longer need to come to our offices for regular services. All regular services must be applied for through the State of Ohio at Processing is on a first come, first served basis. All applications must come through the system where they are secure and can be tracked. 

Online applications can take up to eight weeks to process and can be tracked by customers through the State's website. 

If you are locked out of the state's website, call 440-245-1870 and ask for help.
Energy Services staff will submit a request for assistance to the State on your behalf. 

Applications can also be printed and mailed; however, those can take up to 12 weeks to process and cannot be tracked. Paper applications dropped off to LCCAA will be forwarded to the State of Ohio at the agency's expense. This will save you postage, but may cause additional delays. 

Plan ahead! Especially if you are reverifying your annual income for PIPP to stay qualified



Emergency Services

Winter Crisis Program

Summer Crisis Program

Service Transfers


How to Apply for Emergency Services

Emergency assistance requires an appointment with an LCCAA staff member. To prioritize households with heating and cooling emergencies, LCCAA no longer accepts non-emergency appointments during crisis periods. 

Winter Crisis: November 1 to March 31 annually for households without heat or facing a loss of heat. 

Summer Crisis: July 1 to August 31 annually usually for those 60 or older or with a medical necessity. 

Service Transfers: While not an emergency, transferring service does require an appointment because it requires special handling.

Scheduled appointments will be conducted by phone. For those without online access, a limited number of walk -in appointments for emergency services are available. Visit the appropriate seasonal crisis page for the most up to date hours, which do not include 12 to 1 p.m. daily. 


To be eligible for HEAP you must live at or below 175% of the Federal Poverty Line. HEAP benefits are applied to your utility account during the winter months.

Winter Crisis and Summer Crisis program eligibility is at or below 175% of the Federal Poverty Line also. Crisis periods also have other eligibility requirements.

PIPP Plus customers must have a household income at or below 175% of the Federal Poverty Line and be customers of a regulated utility. They must reverify their income annually.