Energy Services
Short Description
LCCAA operates a variety of programs designed to help with your utility bill. Some programs require appointments with us, some require applications with the State of Ohio. Learn more in our Guide to Energy Services - UPDATED FOR WINTER 2023.
Haga clic aquí para ver la Guía de servicios de energía en español.
Overview
REGULAR SERVICES NOW ACCESSIBLE 24/7
ONLINE AND BY MAIL
Regular Services
Home Energy Assistance Program Annual Benefit - July 1 to May 15
PIPP Program Affordable Payment Plan
PIPP Annual Income Reverification
How to Apply for Regular Services
It is really true! You no longer need to come to our offices for regular services. All regular services must be applied for through the State of Ohio at energyhelp.ohio.gov. Processing is on a first come, first served basis. All applications must come through the system where they are secure and can be tracked.
Online applications can take up to eight weeks to process and can be tracked by customers through the State's website.
If you are locked out of the state's website, call 440-245-1870 and ask for help.
Energy Services staff will submit a request for assistance to the State on your behalf.
Applications can also be printed and mailed; however, those can take up to 12 weeks to process and cannot be tracked. Paper applications dropped off to LCCAA will be forwarded to the State of Ohio at the agency's expense. This will save you postage, but may cause additional delays.
Plan ahead! Especially if you are reverifying your annual income for PIPP to stay qualified
Emergency Services
Service Transfers
How to Apply for Emergency Services
Emergency assistance requires an appointment with an LCCAA staff member. To prioritize households with heating and cooling emergencies, LCCAA no longer accepts non-emergency appointments during crisis periods.
Winter Crisis: November 1 to March 31 annually for households without heat or facing a loss of heat.
Summer Crisis: July 1 to August 31 annually usually for those 60 or older or with a medical necessity.
Service Transfers: While not an emergency, transferring service does require an appointment because it requires special handling.
Scheduled appointments will be conducted by phone. For those without online access, a limited number of walk -in appointments for emergency services are available. Visit the appropriate seasonal crisis page for the most up to date hours, which do not include 12 to 1 p.m. daily.
Eligibility
To be eligible for HEAP you must live at or below 175% of the Federal Poverty Line. HEAP benefits are applied to your utility account during the winter months.
Winter Crisis and Summer Crisis program eligibility is at or below 175% of the Federal Poverty Line also. Crisis periods also have other eligibility requirements.
PIPP Plus customers must have a household income at or below 175% of the Federal Poverty Line and be customers of a regulated utility. They must reverify their income annually.