CARES Home Relief Water & Sewer Assistance Program

 Lorain County residents who are behind on their water and sewer bills due to COVID-19
are urged to apply for assistance as soon as possible. The link below is now active. This application secures your place in line. You will be contacted to complete your application. You will be updated periodically on your application status. Phone calls are not being accepted.


Click here to apply for water and sewer assistance.


Eligibility Requirements

  • Must be behind on payments, OR
  • Be without water service, AND
  • Must live at or below 200 percent of the Federal Poverty Level ($52,400 for a family of four in 2020), AND
  • Must have been directly affected by COVID-19 (experienced increase expenses, lost income, etc.), OR
  • Be a member of a population especially vulnerable to COVID-19

Documentation Requirements:

  • Photo ID
  • Social Security cards of all household members. If a member does not have a Social Security card, a birth certificate is needed. If you have recently applied for a card, an official letter from the Social Security office with the number printed on it and stating your card is in process is acceptable.
  • Income information for the past 30 days for all household members over 18, even if they are still in school. This includes check stubs, social security and, in some cases, child support. Income from self-employment requires additional documentation. For a complete list of income that must be counted, click here.
  • Any household member over 18 claiming no income must complete an affidavit. Click here for a downloadable copy.
  • A copy of your most recent water bill.
  • A statement on how you have been impacted by COVID-19.

Funds are available for a very limited time and residents should apply immediately. LCCAA has hired temporary employees to process applications. Completing the Request for Assistance below will hold your place in line and you will be contacted to determine eligibility and complete your application.

Staff time will be dedicated to application processing. The Agency will not be taking phone calls due to staffing constraints. Applicants will receive mailed updates which they will be able to share with water and sewer providers as needed. 

Frequently Asked Questions

Funds can be used to pay any fees associated with maintaining your water/sewer service. Payments will be made directly to utility.

Seniors, ages 65 and older, are especially encouraged to apply. LCCAA is partnering with the United Community Assistance Network (UCAN) for water assistance for seniors. For seniors only, all requests for water assistance will be redirected to the UCAN online application.

UCAN Online Application