Winter Crisis Continues

posted 2/25/21 -- Winter heating assistance for residents who are without heat or threatened with disconnection remains available in Lorain County.

Winter Crisis applicants must be living at or below 175% of the federal poverty line or have a COVID-19 diagnosis. Crisis appointments can be scheduled at app.capappointments.com for the following reasons:

• Heat has been disconnected;
• A disconnection notice has been received;
• You need to establish new service;
• You need to pay to transfer service;
• Bulk fuel users have less than a 10-day supply of wood, coal, pellets, propane or oil;
• A member of the household has had COVID-19.

Due to COVID-19, all appointments will be conducted by telephone. LCCAA’s satellite offices remain closed.

Those with a pending disconnection notice must provide an account number during appointment scheduling to place a hold on the disconnection. Missing or rescheduling the appointment may result in disconnection.

If you have questions about an existing application, you can also call 440-245-1870 Monday through Friday from 8 a.m. to 5 p.m. to speak with a representative. The lobby reception window at 936 Broadway Ave. in Lorain is open for one visitor at a time. Masks are required.

No documents are accepted at the window. A weather-tight, secure document drop box is stationed at the agency’s rear lobby entrance. The box is checked hourly. Documents can also be faxed to 440-201-6483.

The Winter Crisis program runs through March 31, 2021.