Elyria HEAP Hours Change to Focus on Walk Ins

posted 7/10/18 -- The hours at our Elyria HEAP office behind St. Agnes Catholic Church are changing. Effective immediately, we will be open ONLY on Mondays and Tuesdays from 8 a.m. to 12 p.m. and from 1 p.m. to 4 p.m.

Monday afternoons are reserved for appointments. All other times are for walk-ins. To make an appointment, call 1-855-806-9620.

Lorain County Community Action Agency and the Ohio Development Services Agency offer help staying cool for low-income residents over 60 years of age or with medical conditions worsened by extreme heat.

The 2018 Summer Crisis Program will operate through Aug. 31 with eligible Lorain County residents receiving help paying their cooling bill and/or an air conditioning unit.

The program’s qualifications are two tiered. Residents must be over 60 or have a documented medical condition. They must also live at or below 175 percent of the Federal Poverty Line (an annual income of $43,050 for a family of four).

Customers of regulated utilities can receive up to $300 in assistance. Customers of unregulated utilities can receive up to $500. Residents who have not received an air conditioner from LCCAA in the last three years can request a unit. The cost of the unit will be deducted from the amount of assistance they receive. The remainder can be applied to their energy bill if needed.

Ohioans enrolled in the Percentage of Income Payment Plan (PIPP) are not eligible for a monetary benefit from the Summer Crisis Program. But, if the enrolled PIPP household is current with payments, they may be eligible for an air conditioner. Reverifications continue to be available year long.

Appointments can be made at all three of our sites by calling 1-855-806-9620. 

The main office at 936 Broadway in Lorain will be open on Monday through Friday from 8 a.m. to 5 p.m. The site is closed for lunch from 12 to 1 p.m. daily. Walk-ins will be accepted all day.

The Wellington office at 115 Willard Memorial Square will be open on Wednesdays from 7:30 a.m. to 4:30 p.m. Walk-ins will be accepted before 11 a.m. The site is closed for lunch from 12 to 1 p.m. daily.

LCCAA’s office at St. Agnes Church, 611 Lake Ave. in Elyria in the school building at the back of the parking lot. The office will be open Mondays and Tuesdays from 8 a.m. to 5 p.m. Walk-ins are accepted Mondays from 8 to 12 and all day on Tuesdays. The office will be closed for lunch from 12 to 1 p.m. daily.

The client must be seated with an advocate 30 minutes prior to closing for lunch or for the day. This ensures adequate time to process the application before closing.

Some documentation requirements have changed. For example, only 30 days of income verification is now required (previously 90 days). Please visit our website or call during business hours for a detailed list. Documentation includes:

  • Income information for all household members 18 years of age or older.
  • Any member reporting “no income” must complete a no income form.
  • Social Security Numbers for all household members.
  • Proof of citizenship for all household members.
  • Most recent electric and gas bills.
  • Proof of medical condition if applicable (documentation signed by a licensed physician or registered nurse practitioner).
  • Additional information may be required.

Contact LCCAA headquarters at 440-245-2009 with any questions.