Winter Crisis Program  

The Winter Crisis Program provides assistance once per season to eligible households. The program operates between Nov. 1 and March 31. You must secure an appointment with an LCCAA staff member to apply for this emergency program. 

 You do not need an appointment to apply for HEAP or PIPP
or to reverify your information to stay on PIPP.

Appointments must be made online and the link to do so will be posted here.

Households must be living at or below 175% of the Federal Poverty Line and be facing one of the following emergency situations:

  • Their heat is disconnected.
  • They have received a disconnect notice.
  • They have less than a 10-day supply of bulk fuel.

If you receive a disconnect notice during a crisis period, make an appointment right away. If you make an appointment for at least 48 hours before your scheduled disconnection AND you enter your utility account number, the utility will put a hold on the disconnect while you are waiting for your appointment. If you miss or reschedule your appointment, the hold is removed and you may lose service. 

For seniors only, LCCAA has partnered with the Lorain County Area Agency on Aging. A staff member is stationed at their Elyria office on the second floor at 320 Gateway Blvd. North in Elyria. An elevator is available. Walk in hours will be Monday through Friday from 8 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m.