Winter Crisis Program  

The Winter Crisis Program provides assistance once per season to eligible households. The program operates between Nov. 1 and March 31. You must secure an appointment with an LCCAA staff member to apply for this emergency program. 

Make an appointment at

Households must be living at or below 175% of the Federal Poverty Line and be threatened with loss of their heat by one of the following:

  • Their heat is disconnected.
  • They have received a disconnect notice.
  • They have less than a 10-day supply of bulk fuel.

If you receive a disconnect notice during a crisis period, make an appointment right away. If you make an appointment for at least 48 hours before your scheduled disconnection AND you enter your utility account number, the utility will put a hold on the disconnect while you are waiting for your appointment. If you miss or reschedule your appointment, the hold is removed and you may lose service.