Winter Reconnect Order in Effect Across Ohio

posted 11/4/19 -- If you are struggling to maintain or start your heating service this winter, the Winter Reconnect Order may be for you. The Order helps Ohioans reconnect or maintain electric and natural gas service during the winter heating season between Oct. 14, 2019 and April 15, 2020.

Any customer of a regulated electric or natural gas company may take advantage of the order. There are no income qualifications. Last winter heating season, more than 219,000 Ohioans used the Winter Reconnect Order.

Electricity and natural gas service is vital, especially in the winter. The Winter Reconnect Order is an opportunity for customers to avoid disconnection or to reconnect their gas and/or electric service once during the winter heating season.

Customers who use the Winter Reconnect Order must pay the utility no more than $175 plus any applicable reconnect charge which cannot exceed $36. If the company’s reconnect charge is greater than $36, the balance may be applied to the customer’s bill the next month.

The Winter Reconnect Order also applies to customers seeking to establish new electric or natural gas service. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance will be applied to the customer’s bill the following month.

There is no income eligibility requirement to use the Winter Reconnect Order; however, customers who are at or below 175 percent of the federal income guidelines may apply for assistance through the Home Energy Assistance Program (HEAP) to pay the $175 amount.

If you need help, contact LCCAA today at 1-855-806-9620 or visit the Public Utilities Commission of Ohio for more information.