Utility Help

Short Description

Need Help? Call 1-855-806-9620 24 Hours a Day

Lorain County Community Action Agency’s Home Energy Assistance Program provides financial assistance to eligible individuals with the high costs of home energy. Our information and appointment line is available 24 hours a day at 1-855-806-9620.

Overview

Implemented during the great Energy Crisis of the 1970s, HEAP’s original focus was to keep the heat on for low-income people during the harsh winter months.

Winter and summer crisis programs serve hundreds of Lorain County residents annually. LCCAA also administers the State of Ohio’s PIPP Plus program which leads more Lorain County residents to self-sufficiently maintaining their energy service.

PIPP enrollment and verification is available year round. The Winter Crisis Program operates Nov. 1 to March 31. The Summer Crisis Program operates in July and August. 

To be eligible for HEAP you must live at or below 175% of the Federal Poverty Line. HEAP benefits are applied to your utility account during the winter months.

Winter Crisis and Summer Crisis program eligibility is at or below 175% of the Federal Poverty Line also. Crisis periods also have other eligibility requirements.

PIPP Plus customers must have a household income at or below 150% of the Federal Poverty Line and be customers of a regulated utility. 

The information and appointment line is open 24 hours a day at 1-855-806-9620. During office hours, there is an option to speak to a representative.