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Locations and Hours of Operation

Lorain Location:       936 Broadway, Lorain


Appointments and Walk-Ins all Day (last walk-in, half hour before closing)

              Year-Round Hours:

                        Mondays – 9 a.m. to 6 p.m.

                        Tuesday through Friday – 8 a.m. to 5 p.m.

                        Closed for Lunch Daily from 12 p.m. to 1 p.m.

            Crisis Hours

                        Same as above.

Elyria Location:     St. Agnes Catholic Church, 611 Lake Ave.


Appointments only. No Walk Ins.

             Year Round Hours

                        Monday through Friday from 8 a.m. to 5 p.m.

                        Closed daily for lunch from 12 p.m. to 1 p.m.

             Crisis Hours

                        Same as above


Wellington Location:    Town Hall, 115 Willard Memorial Sq.


Walk Ins only the morning. Appointments only in the afternoon.

             Year Round Hours

                        Wednesdays Only from 7:30 a.m. to 4:30 p.m.

                        Closed for Lunch daily from 12 p.m. to 1 p.m.

             Crisis Hours

                        Same as above.



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Household Income Defined:

Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. All income and allowed exclusions must be documented for household members 18 years of age and older regardless of relationship to the primary applicant. Heads of households and spouses may never be considered minors. Gross household income includes wages, interest, dividends, annuities, and pensions. Additional sources of countable income include, but are not limited to the following:

Included (Countable) Household Income:

Active Military Pay (Basic pay)
Adoption Assistance
Black Lung
Capital Gains - Proceeds from sale of property, home and stock
Cash Withdraws from Individual Retirement Accounts (IRA)
Child Support Received
Company Disability and Black Lung
Disability Assistance (DA)
Estate and Trust Settlements - minus attorney fees
Farm Income
Garnisheed Wages, including Bankruptcy/Chapter 13
Monetary Assistance
Grants/Training Stipends – living expenses only
Immigrant Relocation Allowance
Interest earned from Savings Accounts
Lump Sum Distribution
Odd Jobs
Pensions - Government/Veterans/Private Industry
Rental Income
Social Security, Supplemental Security Income (SSI) Social Security Disability (SSDI)
Strike Benefits
Temporary Assistance to Needy Families (TANF)
Unearned income paid to or on the behalf of minors
Unemployment Benefits
Utility Allowances (as discretionary income)
Workers' Compensation

Excluded Household Income:

Agent Orange Compensation/Benefit
Assets from bank withdrawals
Attorney’s fees for Estate & Trust Settlements
*Child Support Paid
FEMA – Cash Payments
Food Stamps/Cash Payment for food stamps
*Funds/training stipends designated for specific purposes (i.e., educational Grants/Training stipends for tuition and/or books only-not living expenses).
Handicapped Income - self-sufficiency programs (example: work expenses for the blind)
*Health Insurance Premiums (dental, vision, health and supplemental insurance)
Income earned by dependent minors less than 18 years of age
*Loans from individuals or institutions requiring repayment of either principle or principal and interest
Medicare Payments
*Military Allowances for Subsistence, Housing, Family Separation, etc.
Prevention, Retention, & Contingency (PRC) - assistance to attempt to divert families from long term financial dependency
Stipend for Foster Care
Tax refunds and rebates
Title III Disaster Relief Emergency Assistance Program (DREAP)
Title V Wages/Senior Community Employment Programs (SCEP) - Older Americans’ Act (Public Law 100-175) Experience Works (formerly Green Thumb), Foster Grandparents Program, Mature Services
Transportation Allowances (i.e., Workforce Investment Act (WIA), Job Training Partnership Act (JTPA), Workfare
Work Allowances (i.e., Learning Earning and Parenting [LEAP]
Volunteers in Service to America (Vista) or other AmeriCorps Stipends
* These exclusions require documentation.

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About Home Energy Assistance Program (HEAP)  

HEAP was implemented during the great energy crisis of 1973 to provide a one-time utility payment to eligible households with disconnection or threat of disconnection to their home energy source. Winter and summer HEAP programs provide financial assistance to eligible individuals whose connection to heating, air conditioning are threatened, and it is designed to help eligible low-income Lorain County Residents meet the high costs of home energy.The Lorain County Community Action Agency administers Emergency HEAP (E-HEAP) county-wide during the winter and summer months. This program assists households whose primary source and/or secondary source of home energy is threatened with disconnection or who have less than a 10-day supply of bulk fuel. Households who qualify are eligible to receive financial assistance to restore or continue their utility services. Another advantage of applying for E-HEAP is that your regular HEAP application will be e-mailed to the Ohio Department of Development. The application will automatically credit your account with regular HEAP assistance.

About the Summer Crisis Program (SCP)

A special component of HEAP is the Summer Crisis Program (SCP). The SCP assists eligible families with their electric bill and/or the purchase of air conditioners. The Summer Crisis Program operates from July 1st through August 31st. The Summer Crisis Program  provides cooling assistance to households with incomes up to 175% of the Federal Poverty Guidelines (click here to use our Eligibility Calculator), and with a member age 60 or older, or with a documented, qualifying medical condition.  

About the Winter Crisis Program (WCP)

A special component of HEAP is the Winter Crisis Program (WCP). More than 175,000 households in Ohio are served annually by the Emergency Winter Crisis Program. The program provides assistance once per heating session to eligible households that are disconnected, threatened with disconnection, or have less than a 10-day supply or less than 25 percent supply of bulk fuel in their tank. Those households, serviced by a PUCO-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP Plus) or another payment plan in order to receive emergency benefits. Bulk fuel users must certify in writing that they have less than a 10-day supply or less than 25 percent supply of bulk fuel in order to be eligible. WCP can also help pay for heating system repairs in certain cases.

About the Percentage of Income Payment Plan Plus (PIPP Plus)

Percentage of Income Payment Plan (PIPP) Plus is a special payment plan that requires eligible customers to pay a portion of their household income each month to maintain utility services.  Under PIPP Plus, if you heat with gas, you pay 6% of your monthly household income each month to maintain utility services. Under PIPP Plus, if you heat with gas, you pay 6% of your monthly household income to your gas company and 6% to your electric company.  If you heat with electricity, you pay 10% of your monthly household income. Our HEAP staff or utility company will inform you of your PIPP Plus installment.

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