HEAP Toll-Free Phone Line is Here!posted 11/26/12 -- The Home Energy Assistance Program’s new toll free phone system for clients is now available. The phone system will allow clients to schedule appointments, get information including hours of service, eligibility requirements, documentation required and other frequently asked questions. Clients please call toll-free to (855)-806-9620 24 hours a day to schedule, confirm, or cancel appointments. If a client needs further assistance a live operator is available during normal business hours.
When dialing the current program number at (440) 245-1870 the call is forwarded to the automated system. However, a high volume of calling to the local program number is causing the line to ring busy. To avoid this simply dial direct to the new toll-free (855)-806-9620.